Returns & Exchanges

At Bansan Penang, we strive to ensure your satisfaction with every purchase; if you are not completely happy, you may return eligible items within 14 days of receipt for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and photos of the item to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags and labels remain intact and the product is unused.

• 3.
  Ship to Bansan Penang

  Affix the provided return label or ship the package via a trackable courier service to our designated warehouse address.

• 4.
  Quality Check and Refund

  Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days.