Frequently Asked Questions
Everything you need to know about shopping with Bansan Penang
What areas do you provide shipping to?
We currently offer nationwide shipping across Malaysia, including both Peninsular and East Malaysia. International shipping options are available upon request via our customer service team.
How long will it take to receive my order?
Standard delivery typically takes 2-4 business days for West Malaysia and 5-7 business days for East Malaysia, depending on the courier service availability.
What payment methods do you accept?
We accept a wide range of secure payment options including major credit/debit cards (Visa/Mastercard), FPX online banking, and popular e-wallets like Touch 'n Go and GrabPay.
Can I return or exchange a product if I am not satisfied?
Yes, we offer a 7-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return request.
How can I track my parcel?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status in real-time.
Are your products authentic and quality-checked?
Absolutely. At Bansan Penang, we source directly from reputable suppliers and perform rigorous quality checks on every item before it is packed for shipment.